If you are not getting all your expected notifications:
- Verify that your setup is complete: You should have (i) Selected the students you want to follow, (ii) Added the buses they ride, and (iii) Created at least one alert zone.
- Make sure your zone is associated with the buses you are tracking against that zone
- Confirm that the bus passes through the alert zone you have created. To do so, you can track the path of the bus on the live map as it approaches your stop. If the bus does not pass through your zone, you may need to adjust the size or the location of your zone.
- Check that the device you are looking to receive notifications on is the only device you are logged into.
- Set your phone to allow notifications for this app.
The system sends zone notifications only when the bus passes through your alert zone during a specific time window, defined as follows:
School bound bus: From two hours prior to school start time to 30 minutes after school start time
Home bound bus: From 30 minutes prior to school end bell time to two hours after school end time
If the bus passes through your zone outside of this window, you will not receive a notification.
Please contact the transportation department of your district if you have any questions about this.