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FAQ for Parent users
Access code
2
Where can I get my Access Code
Additional notes on Access Code
User account and password
2
When do I need to enter my password
Re-setting your password
Selecting buses to follow
2
I do not know what bus my student rides
My student's bus is not available to select
Selecting students to follow
4
Adding a student
Unable to find my student
Unable to get to student selection screen
My student's school is incorrect
Alert Zones
5
What is an Alert Zone?
How do I create an alert zone?
Keeping alert zones updated
When will my zone changes take effect?
Zones for school arrivals / departures
Not getting notifications
4
Why am I missing one or more notifications from my alert zones?
My notifications are sometimes delayed or missed altogether
Why am I not getting school notifications?
Why am I not getting any notifications at all
Unable to track my bus
4
Why can't I see my bus on the map?
The location of the bus is incorrect or its stuck in one place
When I click on the bus icon I see a different number not what I selected
My bus disappears from the map when I am tracking the bus
Help Desk Software
by Freshdesk