Parent App 5

• Bus Icon Live Tracking Windows
• How do I know if I have the latest version (Android)?
• How do I know if I have the latest version (iOS)?
• Seeing error message "Unable to Connect to Server"
• Signing up for the Parent App

Bytecurve 360 5

• Clearing Cache in Google Chrome browser
• Steps to reset password
• Steps to re-activate a User
• Cancelling Tasks for Long Breaks- Unpaid
• Clearing Cache in Microsoft Edge browser

Steps to reset password 0

Release notes 20

• Release notes, version 8.0 - planned August 19, 2021 (7:00 PM
• Release notes, version 9.0 - September 22, 2021
• Release notes, version 10 - October 20th, 2021
• Release notes, version 11 - Wednesday, December 8, 2021
• Release notes, version 12, February 1, 2022

View all 20

Clearing cache 0

Release Notes Supplements 2

• Performance Enhancements to Payroll Verification
• Support Assistant GPS Point Data Enhancement

FAQ (Web app) 1

• Parent/Guardian Messaging

FAQ (Mobile app) 0

Safestop user guide (Mobile app) 6

• Overview - how Safestop works
• Setting up your Safestop App
• Adding / removing buses you follow
• Adding / removing the students you follow
• Adding/editing an alert zone

View all 6

Setup (Web application) 12

• Creating and Managing Students
• Creating/Managing Schools
• Adding/Managing Vehicles
• Managing Keys
• Vehicle>Key Mapping

View all 12

Policies 2

• BusAlert Privacy Policy
• BusAlert Terms Of Use

Dispatch 15

• Reviewing Plan vs. Actual Stop Data
• Using the Unassigned Bus/Employee Filter on the Dispatch Screen
• Manual Employee Clock-in / Clock-out
• Performing a Mass Time Shift
• Performing a Route Break Apart

View all 15

Time and attendance 6

• Verifying Hours
• How to auto-verify tasks
• How to create a task in payroll
• Why performing a payroll extract in Excel format is beneficial
• Mass Updating Task Codes From the Verify Hours Screen

View all 6

Schedule 8

• Scheduling overview
• Assigning / changing employee on the Schedule view
• Assigning / changing vehicle in the Schedule
• Changing the assigned yard or depot in the Schedule
• Adding a driver to the Schedule

View all 8

Routes 11

• Route management overview
• Manage routes
• Manage runs
• Package Runs into Routes
• Routing integration with third party routing software

View all 11

Setup 17

• Managing depots / yards / park-outs
• Employee calendar
• Managing Employees
• Managing Vehicles
• Employee messaging

View all 17

Reports 6

• Employee Absences Report
• Labor distribution report (video)
• Job Code analysis report (video)
• Payroll report (video)
• Yard departure and school arrival report (video)

View all 6

Time clock 6

• Installing the Timeclock 360 App
• How to use the Bytecurve clock
• Bytecurve Time Clock - Resetting Automatic Time Sync
• Updating the Timeclock 360 App
• Steps to turn off myView Board Manager app in Viewsonic tablets

View all 6

DriveOn 4

• Setting up your DriveOn by Bytecurve app
• Clocking in and out
• DriveOn Messaging
• How register DriveOn after receiving a new mobile device

Access code 2

• Where can I get my Access Code
• Additional notes on Access Code

User account and password 2

• When do I need to enter my password
• Re-setting your password

Selecting buses to follow 2

• I do not know what bus my student rides
• My student's bus is not available to select

Selecting students to follow 4

• Adding a student
• Unable to find my student
• Unable to get to student selection screen
• My student's school is incorrect

Alert Zones 5

• What is an Alert Zone?
• How do I create an alert zone?
• Keeping alert zones updated
• When will my zone changes take effect?
• Zones for school arrivals / departures

Not getting notifications 4

• Why am I missing one or more notifications from my alert zones?
• My notifications are sometimes delayed or missed altogether
• Why am I not getting school notifications?
• Why am I not getting any notifications at all

Unable to track my bus 4

• Why can't I see my bus on the map?
• The location of the bus is incorrect or its stuck in one place
• When I click on the bus icon I see a different number not what I selected
• My bus disappears from the map when I am tracking the bus

Archived Webinars 8

• [Video] August 8th, 2024 - Route Import Overview
• [Video] July 11th, 2024 - Route Import Overview
• [Video] June 13th, 2024 - Advanced Dispatch Features
• [Video] May 23rd, 2024 - How to Mass Time Shift
• [Video] April 25th, 2024 - Route Break Apart

View all 8

B360 12

• July 22nd, 2024 - Identifying Corporate Employee ID from Dispatch Interface
• June 10, 2024 - Viewing Runs on Dispatch Screen
• May 28, 2024 - Job Code Analysis Report
• May 13, 2024 - Route Packaging
• April 29, 2024 - Viewing Hours for Transferred Employees

View all 12

Parent App 0

Common Solutions to Frequent Issues 1

• Closing or Deactivating a Bytecurve Location

Solution articles 1

• Deleting your mobile app account and related user data