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Knowledge base
Frequently Asked Questions
Parent App
5
Bus Icon Live Tracking Windows
How do I know if I have the latest version (Android)?
How do I know if I have the latest version (iOS)?
Seeing error message "Unable to Connect to Server"
Signing up for the Parent App
Bytecurve 360
6
Clearing Cache in Google Chrome browser
Clearing Cache in Firefox browser
Steps to reset password
Steps to re-activate a User
Cancelling Tasks for Long Breaks- Unpaid
View all 6
General
Steps to reset password
0
Release notes
18
Release notes, version 8.0 - planned August 19, 2021 (7:00 PM
Release notes, version 9.0 - September 22, 2021
Release notes, version 10 - October 20th, 2021
Release notes, version 11 - Wednesday, December 8, 2021
Release notes, version 12, February 1, 2022
View all 18
Clearing cache
0
Release Notes Supplements
2
Performance Enhancements to Payroll Verification
Support Assistant GPS Point Data Enhancement
Bytecurve Parent App
FAQ (Web app)
1
Parent/Guardian Messaging
FAQ (Mobile app)
0
Safestop user guide (Mobile app)
6
Overview - how Safestop works
Setting up your Safestop App
Adding / removing buses you follow
Adding / removing the students you follow
Adding/editing an alert zone
View all 6
Setup (Web application)
12
Creating and Managing Students
Creating/Managing Schools
Adding/Managing Vehicles
Managing Keys
Vehicle>Key Mapping
View all 12
Bytecurve360 Dispatch App
Dispatch
14
Reviewing Plan vs. Actual Stop Data
Using the Unassigned Bus/Employee Filter on the Dispatch Screen
Manual Employee Clock-in / Clock-out
Performing a Mass Time Shift
Performing a Route Break Apart
View all 14
Time and attendance
6
Verifying Hours
How to auto-verify tasks
How to create a task in payroll
Batch import of Employee Pay Rates
Why performing a payroll extract in Excel format is beneficial
View all 6
Schedule
8
Scheduling overview
Assigning / changing employee on the Schedule view
Assigning / changing vehicle in the Schedule
Changing the assigned yard or depot in the Schedule
Adding a driver to the Schedule
View all 8
Routes
11
Route management overview
Manage routes
Manage runs
Package Runs into Routes
Routing integration with third party routing software
View all 11
Setup
16
Managing depots / yards / park-outs
Employee calendar
Managing Employees
Managing Vehicles
Employee messaging
View all 16
Reports
6
Employee Absences Report
Labor distribution report (video)
Job Code analysis report (video)
Payroll report (video)
Yard departure and school arrival report (video)
View all 6
Time clock
5
Installing the Timeclock 360 App
How to use the Bytecurve clock
Bytecurve Time Clock - Resetting Automatic Time Sync
Updating the Timeclock 360 App
Steps to turn off myView Board Manager app in Viewsonic tablets
Bytecurve DriveOn App
DriveOn
4
Setting up your DriveOn by Bytecurve app
Clocking in and out
DriveOn Messaging
How register DriveOn after receiving a new mobile device
FAQ for Parent users
Access code
2
Where can I get my Access Code
Additional notes on Access Code
User account and password
2
When do I need to enter my password
Re-setting your password
Selecting buses to follow
2
I do not know what bus my student rides
My student's bus is not available to select
Selecting students to follow
4
Adding a student
Unable to find my student
Unable to get to student selection screen
My student's school is incorrect
Alert Zones
5
What is an Alert Zone?
How do I create an alert zone?
Keeping alert zones updated
When will my zone changes take effect?
Zones for school arrivals / departures
Not getting notifications
4
Why am I missing one or more notifications from my alert zones?
My notifications are sometimes delayed or missed altogether
Why am I not getting school notifications?
Why am I not getting any notifications at all
Unable to track my bus
4
Why can't I see my bus on the map?
The location of the bus is incorrect or its stuck in one place
When I click on the bus icon I see a different number not what I selected
My bus disappears from the map when I am tracking the bus
Bytecurve Webinar Series
Archived Webinars
8
[Video] August 8th, 2024 - Route Import Overview
[Video] July 11th, 2024 - Route Import Overview
[Video] June 13th, 2024 - Advanced Dispatch Features
[Video] May 23rd, 2024 - How to Mass Time Shift
[Video] April 25th, 2024 - Route Break Apart
View all 8
Tips and Tricks
B360
12
July 22nd, 2024 - Identifying Corporate Employee ID from Dispatch Interface
June 10, 2024 - Viewing Runs on Dispatch Screen
May 28, 2024 - Job Code Analysis Report
May 13, 2024 - Route Packaging
April 29, 2024 - Viewing Hours for Transferred Employees
View all 12
Parent App
0
Internal use reference docs
Common Solutions to Frequent Issues
1
Closing or Deactivating a Bytecurve Location
Bytecurve Notify App
Solution articles
1
Deleting your mobile app account and related user data
Help Desk Software
by Freshdesk